The free plan
On the free plan we ask for no card details and charge nothing. You can close your account whenever you like.
Cancelling a subscription
You can cancel a paid subscription at any time through the portal in the billing section of the panel. On cancellation your plan stays active until the end of the period you have paid for; at the end of that period your account reverts to the free plan and no further charge is taken.
After reverting to the free plan, if your subscriber count is above the free plan limit no new subscribers are recorded, and your monthly send limit drops to the free plan level. Your existing data is not deleted.
Refunds
- If the service is unusable or there is a material fault on our side, we refund the fee for the affected period on a pro-rata basis.
- Duplicate payments made by mistake are refunded in full.
- As a rule no refund is made for a period already used where the service was properly provided.
- Refunds are settled through the method the payment was taken with, within the payment provider’s timescales.
You can send refund requests to [email protected]. We conclude a request within 14 days at the latest.
Right of withdrawal
The right of withdrawal that consumers have under distance contract legislation is reserved. For digital services where performance begins immediately, the exceptions provided by legislation may apply. In any event, if you have not used the service at all we refund your payment.
Price changes
We may change prices. For existing subscribers a change takes effect no earlier than the end of the current billing period and is announced by email at least 30 days in advance.