Measured performance targets
The targets below rest on real load measurements, not estimates. How each row is measured and where its target comes from is written in the api.bildirim.io/v1/slo response, where you can also see the current values.
| Indicator | Target | Measured baseline |
|---|---|---|
| Queueing a campaign | Under 5 seconds | ≈0.16 s at 200,000 subscribers |
| Start of delivery (p95) | Under 60 seconds | Measured continuously from live traffic |
| Resolving the target audience | Under 2 seconds | 97 ms at 200,000 subscribers |
| Worker liveness | Under 5 minutes without a heartbeat | Heartbeat every 60 seconds |
| Send error rate | Below 5% | Calculated over the last 7 days |
What we commit to today
| Item | Commitment |
|---|---|
| Support response time (free plan) | Within 3 business days |
| Support response time (paid plans) | Within 1 business day |
| Acknowledging a security report | 3 business days |
| Data breach notification | Within 72 hours of becoming aware |
| KVKK requests | Within 30 days |
| Planned maintenance announcement | By email, as far in advance as possible |
| Price change notice | At least 30 days in advance |
Out of scope
Whether a notification reaches the end user’s device depends on the push services run by browser and operating-system vendors. Delays, throttling or outages in those services are outside our control. Likewise, a device being switched off, having no network connection, or notification permission having been withdrawn will prevent delivery.
For that reason no push provider — us included — can guarantee delivery. The “sent” count you see in the panel means the notification was accepted by the push service.
Service credits
If the performance targets above are persistently missed within a calendar month, service credits apply on paid plans at the rates below. The credit is deducted from the next billing period.
| Time the target was missed (per month) | Service credit |
|---|---|
| More than 4 hours | 10% of the monthly fee |
| More than 12 hours | 25% of the monthly fee |
| More than 24 hours | 50% of the monthly fee |
| More than 72 hours | The full monthly fee and a right to withdraw |
- A credit must be claimed at the support address within 30 days of the month in which the incident occurred.
- Credits are not paid in cash; they are offset against the service fee.
- No service credit applies on the free plan — there is no fee paid.
- Time caused by out-of-scope reasons (push service outage, customer-side error, force majeure) is not counted.
Enterprise SLA
If you need higher commitments, a bespoke measurement method or a contractual service level, write to [email protected]. In enterprise agreements the scope, measurement method and credit rates are agreed separately.